At Baseball Equipment Shop, we stand behind our gear like we stand behind home plate. As former players ourselves, we understand that sometimes equipment needs to be returned or exchanged. Our policy is designed to be as straightforward as a fastball down the middle.

Our Return Policy

We accept returns within 15 days of delivery for most items. To be eligible for a return:

  • Item must be unused and in the same condition as received
  • Item must be in original packaging with all tags attached
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Batting gloves (including Bruce Bolt models)
  • Batter’s elbow and leg guards
  • Catcher’s gear
  • Clearance items (marked as such)

How to Initiate a Return or Exchange

Follow these steps like you’d follow through on your swing:

  1. Contact us within 15 days of delivery at [email protected] with your order number
  2. Wait for approval – our player-support team will respond within 24 hours
  3. Package your item securely in original packaging
  4. Ship it back to our Fremont warehouse (return shipping is at customer’s expense)
  5. Receive confirmation when we process your return

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Baseball Equipment Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name, Model, Size if applicable]
Reason for return: [Please specify]

Please advise on next steps. I’ve reviewed the return policy and confirm the item meets all requirements.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs: Original shipping fees are non-refundable

Exchanges

Need a different size bat or glove? We’ll handle exchanges like a perfect double play:

  1. Follow the same return process above
  2. Clearly indicate you’d like an exchange and specify the replacement item
  3. We’ll ship the new item once we receive your return
  4. You’ll only be charged for any price difference

Return Shipping Address

Baseball Equipment Shop
Returns Department
46710 Crawford Street
Fremont, CA 94539
USA

Note: We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Damaged or Defective Items

If your gear arrives damaged or defective (which is rare – we check everything before shipping):

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange for a replacement or refund at no cost to you

Still have questions? Our player-support team is ready to help – email us at [email protected] or call +1 (Fremont warehouse number).

Now get back to the game – we’ve got your back like a reliable catcher!